E-Statements

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E-Statements

With electronic statements, you can view your statements from anywhere! Contact your local office

to enroll.

How do I sign up?



Stop in to your local office and complete an Online Services Enrollment form.

How do I view my E-Statement?



Log into Citizens Digital, select “Documents” under the menu section, click on “Document Types” and select “Statements,” choose which account(s) you would like statements for, select the date range and then click “apply”!

What kind of computer or software program is needed to view my E-Statements?



Citizens Digital is compatible with the following browsers: Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari. It is recommended that you keep the latest version of your browser to ensure that the latest security patches are in place. Citizens Digital is also compatible with the following mobile devices (apps): iOS devices should be version 11.0 and greater, Android devices should be version 4.4 and greater, 4G/LTE and greater, and have a camera for mobile deposits. The recommended resolution is 1600x1200 pixels.

What if I accidentally delete my email notification that my E-Statement is available?



The email from service@citizensstatebank.us is just a notification that your E-Statement is available. Once you receive the email, you will need to login to Citizens Digital, select “Documents” on the left-hand side, click on “Document Types” and select “Statements,” choose which account(s) you would like statements for, select the date range and then click “apply”!

How long will my E-Statement remain online?



Citizens State Bank will archive six months worth of E-Statements. Archiving will begin after the date of E-Statement enrollment.

Can I view my E-Statement immediately after signing up?



Access to E-Statements will be set up within two or three days following the completion of the Online Services Enrollment form. We recommend you sign up two or three days before your normal statement cycle ends to receive your next statement electronically. You will be notified by email when your online statements are available. It is your responsibility to access the statement. Statement archiving begins with the next statement following enrollment.

When will my E-Statement be available for viewing?



You will receive an email from service@citizensstatebank.us when your E-Statement is available for viewing. Generally this email will be one or two days after your statement has cycled with the bank.

What does it cost to have E-Statements?



To improve the quality of the environment we live in, Citizens State Bank will not charge a fee to have this added service. We believe in the “go green” effort and the reduction of paper waste, and we encourage our customers to "go green" as well.

Are my E-Statements safe to view?



Your information is protected with 128-bit encryption. Adobe Acrobat Reader 7.0 or higher is recommended to view the statement.

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