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FAQs

Account Information

How do I change my name?
How do I change my address?
How do I change my email address?
What is the bank’s routing number?

ATM and Debit Cards

How do I change my PIN for my ATM or debit card?
What should I do if my PIN is not working?
When paying with my debit card, when will the money be taken out of my account?
Can I use my debit card overseas?
How can I report my debit card as lost or stolen?
How do I find an ATM near me?

Credit Cards

Does Citizens State Bank offer credit cards?
What if my credit card gets lost or stolen?

Credit Report

What is in my credit report?

Deposits

Use the EDIE calculator, provided by the FDIC, to determine if your current deposits are properly insured: https://www.fdic.gov/edie/calculator.html
For more information on the FDIC and the insurance they provide, you may visit the FDIC website: http://www.fdic.gov

What is the minimum for opening a CD?
Where can I find CD rates?
Where can I find information about your deposit accounts?
How can I calculate how much interest I will earn on a deposit account?

E-Statements

With electronic statements, you can view your statements from anywhere! Contact your local office

to enroll.

How do I sign up?
How do I view my E-Statement?
What kind of computer or software program is needed to view my E-Statements?
What if I accidentally delete my email notification that my E-Statement is available?
How long will my E-Statement remain online?
Can I view my E-Statement immediately after signing up?
When will my E-Statement be available for viewing?
What does it cost to have E-Statements?
Are my E-Statements safe to view?

Identity Theft

What can I do if I think I'm a victim of Identity Theft?
How can I prevent Identity Theft?

Internet Banking

Does Citizens State Bank offer Internet Banking?
How can I sign up for Internet Banking?
What should I do if I'm having trouble logging in?
What do I do if I have forgotten my credentials for online banking?
How do I change my username and/or password?

Mobile Banking & Mobile Deposit

What is Citizens24 To Go mobile banking?
Is there a cost to use the Citizens24 To Go app?
What devices are supported for use with the Citizens24 To Go app?
Where can I find the Citizens24 To Go app?
How do I register for mobile banking?
What accounts are available in mobile banking?
How secure is the mobile app?
I am not enrolled in Citizens24 online banking. Can I still use the Citizens24 To Go mobile app?
Are my login credentials the same for the phone as they are for my PC?
How can I protect my security and privacy?
I am enrolled in Bill Pay. Can I pay bills from Citizens24 To Go mobile banking?
Is Bill Pay a free service with my account?
Who can I pay with Bill Pay?
Can I cancel or edit payments?
Can I set up recurring payments?
How far in advance should I schedule payments?
Can I transfer money using mobile banking?
What is Mobile Deposit?
Who can use Mobile Deposit and how do I enroll?
Is there special equipment needed for this service?
What kinds of checks can be deposited?
Is there a maximum check amount that can be deposited each day?
How many checks can be included in one Mobile Deposit?
What accounts are available for deposit within Mobile Deposit?
Are there any items that cannot be deposited?
How do I make a Mobile Deposit?
How long does it take for a deposit to post?
What happens if the same check is imaged twice?
My deposit was rejected after being submitted. Why would this happen?
What should I do with a check after it has been scanned?
Are deposits placed on hold?
If a check is returned against my account, can it be redeposited?
What are some tips for using Mobile Deposit?

Apply for your Citizens State Bank Visa credit card today.

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